India launches MoPNG e Seva

NEW DELHI (INDIA): India’s Petroleum and Natural Gas Minister Dharmendra Pradhan has launched MoP&NG e-Seva, a dedicated grievances redressal platform on Social Media for all queries and grievances relating to Oil and Gas Sector.nnThe MOPNG e-Seva is an integrated grievances redressal platform across social media for all Oil & Gas related service issues. This portal will be a single point interface for all customers to reach out to the government for addressing their feedback or grievances related to Oil & Gas Sector on social media. MOPNG e-Seva will also deliver 24 x 7 support for consumers.nnThe e-Seva portal will serve as a single point for queries on Twitter and Facebook to begin with; and other social media platforms in due course. A team of Nodal Officers from Oil Companies and Allied Services have been formed to address issues on real-time basis.nnConversations are being tracked on real-time basis and a standard operating procedure has been put into place for immediate intervention and closure by concerned officials of Companies under the Ministry of Petroleum & Natural Gas.nnWhile Oil Companies will continue to do regular redressal through their respective channels for complaints redressal, the MOPNG e-Seva is an exclusive integrated portal that would handle queries that are received on the official handles of Petroleum Minister, Petroleum Ministry and MOPNG e-Seva.nnFor quick intervention and resolution of complaints, consumers can send their feedback or query with compulsory information (Full Name, Consumer ID, Location, Service Agency, Petrol Pump / Depot / Company Details) either on any of the following:nnMoPNG e-Seva on Twitter : @MoPNG_eSevannMoPNG e-Seva on Facebook : www.facebook.com/MoPNG-e-Seva